FAQS

Delivery is available for most orders pending the number of events we have on that particular day. ​ Delivery and pick-up services for events located more than an hour away will take special approval. ​ There is an additional charge for pick-ups after 9 PM outside 30 minutes of our showroom. ​ The cost of delivery is determined by:

Size of order

  • Labor and Time involved in prepping and packaging the order.
  • Use of our delivery truck, tailor, multiple trips or securing additional Boxtruck/
  • Time and mileage in gas to the event location and back to home base.
  • Unloading items off the truck at the event venue.​​
  • Time and mileage in gas to the event location and back to home base.
  • Carefully packaging and organizing all items back into the truck.
  • Time and mileage in gas back to the warehouse.
  • Unloading all items from the truck back into the warehouse.
  • All necessary moving supplies.

Delivery does not include a styling fee. Adequate access to the delivery site is required. Failure to notify us that more Womanpower is required may result in a fee.

Will call (Pick-up) is available for most of our items. ​ The time, date, and location of your pick-up must be approved by The Velvet Willow staff. (We do not have regular warehouse hours.) ​ Rentals must be picked up in a covered vehicle and the client is responsible for proper supplies to ensure the safe transport of our valued antiques. ​ There is an 8% damage protection fee that is applied to your order. ​ Orders over $300 will be charged an additional $50 fee due to labor costs. ​ Orders over $600 will be charged an additional $100 fee due to labor costs to prepare your order. ​ Please take the time to allocate a person to properly wrap breakable items at the end of your event. We understand that sometimes budgets can be tight and that the will-call option may provide you with the wedding or event of your dreams but not at the expense of breaking items that can not be replaced.

Styling Services for the day of the event must be reserved when the rental order is placed.

Drop-off orders will not be styled.

The cost of items online is a la carte price. When ordering more than one item at a time you will incur an additional fee. Lounge Pricing is as follows:

4-5 person Lounge includes: Loveseat, 2 chairs, coffee table, 2 end tables, and Rug: $550

5-6 person lounge includes seating for 5-6 people. rug, coffee table, and 2 end tables: $650

Lux Lounge includes an upgraded sofa and/or screen and/or seating for 8 people, the appropriate number of end tables, coffee table(s), and rug(s): $750

Minimum Order Charge - $250 in peak season. Not applied in Dec-Feb.